FAQs
Find answers to our most frequently asked questions.
What if it doesn’t work for me?
At Memora, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
- Order processed within 1-3 working days.
- Transit Time Varies according to the Selected Shipping Methods
Please proceed to the checkout to see our variety of shipping methods and shipping times.
How much is shipping? Where do you ship to?
We are offering our Products worldwide. Shipping charge depends on the Selected shipping services. Please proceed to the checkout to see our variety of shipping methods and pricing.
We are offering both standard free shipping and express shipping for $9.99.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
What is your return time-frame?
We offer a 30-Day Return Timeframe from the Purchase Date
When will I get my refund?
Refunds are processed within 5 business days.
Do you offer any warranty on your products?
Yes, most of our products come with a 6-month warranty.
Do you accept cancellation?
If you want to cancel your order, please inform us before it is shipped. Once it has been shipped, you will need to follow the return and refund process.
How can I upload videos?
Uploading the video/photos to your video book is easy using your computer:
- Select your memory: Choose your videos or images to display.
- Resize to 854 x 480: Use tools like Canva, Kapwing, or ResizePixel.
- Export using Codec: H.264
- Connect via USB-C: Plug the video card card into your laptop/computer.
- Transfer files: Drag the resized file into the “Videos” folder.
- Unplug: Safely eject the card.
- Enjoy: Your memory is now on display!
How I contact you?
You can contact us through email: hi@memoracards.com or by filling out the contact form on our Contact Us page here.